TeamArrange FAQ

Session Sign Ups

I won't be able to attend a session I signed up for. What should I do?

If you're no longer able to attend a session you signed up for, it's important to let your organizers know so that they can allow someone else to take your spot, and if necessary rebalance teams. Please try to do this as early as possible, as late removals can make things very challenging logistically for your organizers.

You can do one of the following:

  • If your organizer has enabled the "self-removal" feature, you can remove yourself from the session.
    • In your player agenda, tap the "session details" button for the session.
    • Tap the "caret" menu
    • Select "remove me" and follow the instructions
  • Otherwise, you need to email your organizer to let them know that you won't be able to make it.
    • In your player agenda, tap the "session details" button for the session.
    • Tap the "caret" menu
    • Select "contact organizer"

Will I get a refund if I have to remove myself from a session?

This is up to your organizers. For the "self-removal" option above, your organizers specify if you are eligible for a refund when you self-remove from a session. If you have other questions, contact your organizers for assistance.

TeamArrange Player Ratings

What are TeamArrange Player Ratings?

Some organizers on TeamArrange may assign you a numeric rating. This rating is visible to admins and court managers and helps them to create balanced teams for certain sessions.

Does my rating apply to all groups I play with on TeamArrange?

No. Each group has the ability to set its own rating for players. Those ratings don't apply to any other groups.

What is the process for obtaining / questioning my rating?

Your organizer is responsible for managing your rating and can adjust it. Each organizer has its own process for managing this process. Reach out to them for more info.

Season Memberships

What is a season membership?

Some organizers may offer a membership that offers:

  • Access to exclusive sessions
  • Discount pricing for sessions

This is referred to as a season membership. Typically, a season membership is good for a particular duration of time.

How can I buy a season membership?

There are two ways to buy a season membership:

  • At the time when you sign an organizer's agreement documents, you'll be prompted to purchase a season membership if you like.
  • At any other time, you can still buy a season membership by doing the following:
    • Go to the sport groups section of your TeamArrange account.
    • Find the group for which you'd like to purchase a season membership
    • Press the button labeled "Purchase a Season Membership"
    • Select a membership option and pay

General

Can I connect my TeamArrange account with multiple organizations?
Yes. You don't need to create a separate TeamArrange account for each organization you want to join. Instead, to join another organization do the following:
  • Go to your profile by tapping your initials in the upper right corner. On a mobile device, this option may be hidden within the navigation menu.
  • Tap on the "player groups" section.
  • Scroll to the bottom and enter the join code of the organization you'd like to join.

Have another question? Contact us at hello@TeamArrange.com.